Refunds and Cancellation
This policy forms part of the Terms of Service and applies to every purchase made on Filesmithy.
Donations
Filesmithy is currently free. Donations are voluntary gifts that support hosting costs: they buy nothing, unlock nothing, and are processed by the third-party donation platform linked from the site under that platform’s own terms. Donations are not refundable by us, but contact us about an accidental donation and we will do what we can.
Payments
Payments are processed by Stripe. We never see or store your full card details. Prices are shown before checkout; applicable taxes are calculated at checkout and shown on your receipt.
Failed conversions
If a conversion fails on our side, the credit for it is refunded automatically and you are not charged for the attempt. A conversion rejected for breaching a documented limit (file too large, unsupported format, timeout on a pathological input) is not treated as our failure, but contact us if you think a rejection was wrong.
Credit packs
Unused credits can be refunded within 14 days of purchase. Credits already spent on completed conversions are not refundable, because the service was delivered. Credits do not expire while your account is open and have no cash value.
Subscriptions
Cancel at any time from the billing portal. Cancellation stops future renewals and your plan stays active until the end of the period you have paid for. We do not pro-rate partial months. If a renewal charged after you cancelled, tell us and we will refund it.
EU and UK right of withdrawal
Consumers in the EU and the UK normally have 14 days to withdraw from a purchase of digital content. At checkout you ask us to begin supplying the service immediately and acknowledge that you lose the right of withdrawal once it has been fully supplied. The right still applies to the portion not yet supplied, such as unused credits.
Chargebacks
Please contact us before opening a dispute, since most problems are faster to fix directly. We may suspend an account with an unresolved chargeback until it is settled.
How to request a refund
Email legal@filesmithy.com from the address on your account, with the receipt or invoice number. Approved refunds go back to the original payment method, typically within 10 business days depending on your bank.